Operations

On-call, incident response, deploy hygiene, runbook design.

Operations consulting is for teams whose product is fine but whose nights are bad. We run a 2–3 week engagement: read the on-call history, audit the runbooks, observe incidents in real time, and write down what we'd change.

The output is usually three to five concrete process changes — not a re-org. The most common: better alerting (less noise), real on-call rotation (not just 'whoever notices'), and runbooks that actually exist.

[ What we deliver ]

Specifics, not promises.

01On-call history and noise audit

02Runbook review and rewrite for the top 5 incident types

03Alerting rationalization (more signal, less noise)

04Incident-response process and post-mortem template

0530-day implementation support if requested

Stack we use

PagerDutyGrafanaDatadogNotionLinear

Need operations?

Tell us what you're trying to ship. Two-week paid discovery is the standard starting point.

Start a conversation →